You Invested Heavily in Digital Transformation
But the Promised Value
Never Showed Up.
Because your best people are burning out from digital friction. Hailee identifies the invisible "taxes" holding your digital workforce back by locating the exact moment your delivery fails them—and your peak performers reach their breaking point.
Stop averaging excellence.
Start protecting your peak.
Locate the Breaking Point
Identify the exact moment work stops working. Using 3D Human Digital Twins™, Hailee maps where your systems stop supporting your stars and start breaking them.
Expose the Invisible Taxes
Quantify the hidden friction draining your ROI. Hailee measures the Servicescape stressors that exhaust your peak performers and stall your transformation.
Fix What Actually Matters
Stop chasing your digital tail. Hailee separates daily annoyances from systemic risks, delivering ready-to-use advice and artifacts to protect your most vital operations.
The $2.8 Trillion Blind Spot
C-suites invest in digital transformation to grow revenue. Yet, 87% of these efforts fail to deliver.
The failure isn't a lack of ambition or employee resistance. It's a Visibility Crisis.
Traditional tools only show you the output; they can't see the Servicescape stressors where digital work actually breaks down. When leaders can't see the friction, they can't protect the value.
The Problem
The Dashboard Delusion
When outcomes fall short, accountability rolls downward. Leaders blame "resistance" while Digital Friction quietly kills revenue growth.
Your dashboards are Green, yet execution is breaking across customer experience and product delivery. This isn't just tech debt—it's Vitality Debt, dragging your transformation down until heroic workarounds are no longer enough.
Ops tools fix what keeps breaking. Experience tools report how it feels. Neither explains why outcomes fail when nothing is "broken"—so the organizational causes of failure stay hidden, friction compounds, and revenue quietly bleeds away. Revenue quietly bleeds away as digital friction compounds.
Workplaces hold back 96% of employees, according to Forbes, because the tools they rely on make it harder to keep up with work. Each employee loses roughly 5.5 hours per week due to digital friction issues no one can fully explain. Employee experience is where digital friction shows up first, shaping how effectively work gets done and how reliably revenue follows.
Digital chaos is accelerating. Okta reports 90 apps in 2019 rising to 231 in 2025. Others report as high as 367 apps per enterprise.
The solution
Employees don't resist solutions.
They work around failures.
The failure isn't a lack of ambition or employee resistance. It's a Visibility Crisis.
As the agentic AI evolution of Completely Satisfied, Hailee explains exactly how, where, and why delivery organizations fail.
Using 3D Human Digital Twins™, Hailee models how work actually happens. She uncovers the friction eroding your revenue and turns it into decision-grade clarity and defensible leadership artifacts.
Transformations don't fail because leaders lack ambition or employees resist change. They fail because leaders lack visibility into the organizational root causes of what's actually holding employees back.
When leaders can see where friction constrains work and why, transformation shifts from belief-driven programs to evidence-driven revenue execution. According to Harvard Business Review, 88% of digital transformation failures trace back to organizations not learning from employee experience—the very information leaders are missing.
"Our sales teams are losing deal velocity and productivity. Removing these digital blockers will accelerate growth, improve data quality for Al, and deliver faster returns from our transformation agenda."
Would you like help turning this into a concrete action plan or proposal for leadership?
Sample Hailee output (unedited)
The Platform
Agentic Reasoning for
Decision Clarity.
Hailee is a domain-specific AI advisor that reasons over 3D Human Digital Twins™—models of digital workgroup actions, experience, and business impact. She combines structured operational data with proprietary domain rules to establish Defensible Priorities at scale.
1 Models workgroups
Identify Root Causes: Move past symptoms to systemic fixes. Digital workplace initiatives often underperform because leaders lack visibility into how workgroups actually experience digital work.
Executives avoid surprises by knowing before missed targets or stalled initiatives force uncomfortable explanations.
Hailee models workgroups using human digital twins (HDTs) to make execution breakdowns visible. Hailee acts as a diagnostic advisor—explaining where expectations, delivery, and outcomes diverge, and why digital work slows down in practice.
2 Quantifies friction
See the exact ROI drain of digital friction. When digital workplace and transformation efforts stall, friction hides inside everyday tasks that uptime metrics and dashboards can't explain.
Executives see where digital friction is quietly eroding productivity and results—before it shows up as a revenue or margin surprise.
Hailee quantifies digital friction by linking workgroup experience to business impact. Hailee grounds every insight in modeled evidence and trusted data, anchoring findings to explain how digital friction translates into measurable business impact.
3 Directs Action
Decision-grade authority: Clarity you can act on without translation or debate. Without clear insight, organizations fix symptoms instead of causes—and digital workplace problems repeat.
Executives align on what must change—and defend why—before reactive fixes turn into repeated failure.
Hailee establishes clear, defensible priorities across workgroups by separating reactive break-fix activity from the underlying causes of performance loss. This allows leaders to proactively realign how work is designed, delivered, and supported.
4 Sustains Improvement
Scale Integrity: Protect your peak performers across every workgroup. Digital work changes continuously, and without ongoing visibility friction quietly returns across workgroups.
Executives gain the insights to lead staff—so progress doesn't quietly reverse after attention moves elsewhere.
Hailee compares workgroup digital twins over time to detect drift, surface new constraints, and explain changes in performance. This sustains execution so improvements hold as systems, processes, and expectations change, preventing downstream business impact.
The HUMAN DIGital twin environment
Explore the Simulations
See how Hailee models the professional soul of a workgroup. These example Human Digital Twins™ demonstrate how we identify friction and prescribe action across specific job activities.
Sales GenAI | Sales CRM | Healthcare EHR | Finance ERP | Education LMS
This is an unedited Hailee session excerpt.
Role scenario:
Digital Friction:
True root cause:
Outcomes:
The Economic Cost of Blindness
The Effort-Time Tax™
Meet your new worst enemy, digital friction.
7 Workweeks
The annual productivity lost per employee to digital friction.
$10.5K
Capital spent per employee with zero return.
$160K
Revenue equivalent loss per employee annually.*
The Leverage Factor (500-Person Team)
One hour of friction = $4.8M Annual Loss
$4.8MM Annual Loss = $74M in Revenue*
Based on 2025 U.S. average wages. Friction removal is the highest-ROI lever in your transformation.
* Based on avg. net operating profit of 6.5%. See Examples below.
That's real money, not an abstract cost. It's money already spent with no return. It's a direct, preventable hit to operating profit. Even small reductions in digital friction recover real money fast.
Example 1
Cost of friction for a 500-person team
Using U.S. average wages, even one lost hour per person per workday means a 500-person organization loses about $4.8 million per year to digital friction (500 people × 1 hour/day × 260 workdays × $36.67/hour).
A 2% improvement returns roughly $95,000 to operating profit, equivalent to about $1.5 million in new revenue at a 6.5% margin.
A 40% improvement recovers about $1.9 million in annual operating profit, equivalent to roughly $29 million in new revenue.
Example 2
What even just one hour a day is worth
Reclaiming that same one hour per person per day across 500 employees delivers about $4.8 million per year in recovered productivity value already on payroll.
At a 6.5% net margin, that is equivalent to about $73 million in revenue and begins accruing immediately, as long as the improvement holds.
This is profit hiding inside time you already own.
That means each recovered hour is worth about $560 in revenue-equivalent impact ($73M ÷ 130,000 hours).
Reducing digital friction expands margin without adding headcount or infrastructure. This isn't theoretical efficiency. It's operational, immediate growth hiding in plain sight.
The Formula:
[Psycho ⊗ Praxio] Axio©™
Hailee reasons over the intersection of Experience and Action, intensified by Business Value, to find your Optimal Performance Threshold.
The Science of
Workforce Integrity.
Under the hood are 3D Human Digital Twins™—structured models of how teams actually experience technology in the heat of delivery.
Hailee combines these twins with domain rules and structured data to expose root causes that traditional dashboards miss. She identifies the precise moment heroic workarounds fail, delivering the decision-grade clarity needed to guide resolution across the enterprise.
Engagements like these refined the methods in Completely Satisfied that Hailee now makes conversational and operational:
- Telecom: top mobile operator and broadband multinational internet service provider.
- Financial Services: large financial institutions, a major market exchange, and a global VC firm
- Software and High-Tech: enterprise software vendors, cloud platforms, and industry analysts
- Higher Education: large research universities
- Healthcare: integrated health systems and national healthcare organizations
- Government: federal, state, and municipal agencies, including defense and civilian operations
- Industrial: energy, manufacturing, and diversified industrial enterprises
- Consulting: management and communications consultancies
Workforce Integrity & Governance
Built for high-stakes environments, Hailee protects the Integrity Threshold of your organization with a Twin-First, Evidence-Only governance model.
Zero-Surveillance Privacy
Hailee never monitors individuals. Hailee generates insights from de-identified, aggregated Workgroup Digital Twins™. She models roles (e.g., Inside Sales), never individual behavior.
Data Sovereignty
You retain full control. Twin data is used only for real-time reasoning and is never used to train or improve AI models. Hailee retains no memory of conversations unless explicitly saved.
Zero-Integration Traceability
Hailee requires no live data hooks. Every conclusion is traceable to modeled inputs and evidence that leaders can understand, explain, and defend in the boardroom.
Advisory-Only Governance: As a constrained agent, Hailee observes and explains. She does not act on systems, automate changes, or serve as a system of record. She is your Strategic Advisor, elevating the evidence you need to protect the integrity of your most vital work.
Ready to Protect
Your Peak?
Want to master the principles of Completely Satisfied or experience Hailee's agentic reasoning firsthand? Let's turn your digital friction into decision-grade clarity.
Stop Averaging Excellence. Start Protecting the Soul of Your Enterprise.