These Terms of Service apply to your access to and use of hankmarquis.com, hailee.ai, related websites, books, PDFs, extracts, excerpts, downloads, content, tools, AI interactions, templates, materials, outputs, and services collectively referred to as the "Website and Services." These Terms are effective from 2026-06-26. These Terms are incorporated into the Self-Serve Agreement and should be read together with the Privacy Policy and Copyright Notice. If you do not agree, do not use the Website and Services.

I make available the Website and Services to help people explore, learn, measure, diagnose, and manage product and service fitness for purpose and use, also referred to as "experience."

These Terms explain the rules, disclaimers, limits, and responsibilities that apply when you access or use the Website and Services.

Definitions

• "Website" means hankmarquis.com, hailee.ai, and any related domains, pages, features, functionality, and content made available through them.
• "Services" means all offerings provided, related to, or described through the Website, including AI chats, generated outputs, templates, tools, evaluations, worksheets, web apps, educational materials, downloads, books, PDFs, extracts, excerpts, audio, video, podcasts, and other resources.
• "Website and Services" means the Website, Services, content, tools, AI interactions, templates, materials, methods, outputs, downloads, and related resources collectively.

1. Permitted Use

You may access, view, and use the Website and Services for personal, non-commercial research, education, exploration, and entertainment purposes only, unless I separately agree otherwise in writing.

You agree to use the Website and Services responsibly, lawfully, and in accordance with these Terms, the Self-Serve Agreement, the Privacy Policy, the Copyright Notice, and all notices displayed on or referenced by the Website and Services.

2. Prohibited Use

You may not misuse, disrupt, reverse engineer, scrape, copy, extract, download in bulk, interfere with, or attempt to gain unauthorized access to the Website and Services.

You may not use the Website and Services to submit illegal, harmful, sensitive, confidential, proprietary, regulated, or personally sensitive information. You may not use the Website and Services in any way that violates applicable law or infringes the rights of others.

3. No Client Relationship or Professional Advice

The Website and Services are provided for informational, educational, research, exploration, and entertainment purposes only. Use of the Website and Services, including buying or reading Completely Satisfied or interacting with Hailee™, does not create a client, advisory, consulting, fiduciary, or professional relationship with Hank Marquis.

The Website and Services do not provide legal, financial, medical, professional, or business advice. For decisions that require specific expertise or carry meaningful risk, rely on your own qualified professionals.

4. AI Disclaimer

Hailee™ and related AI-enabled Services may produce responses, summaries, recommendations, analyses, or insights based on available inputs, models, frameworks, and data. AI-generated responses may be inaccurate, incomplete, outdated, or inappropriate for your specific situation.

You are responsible for independently verifying any output, recommendation, analysis, or insight before relying on it or taking action. You agree not to rely on any Website or Services output as the sole basis for decisions, actions, investments, operational changes, business changes, legal positions, or professional judgments.

5. No Warranty

The Website and Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. I do not guarantee that the Website and Services will be accurate, complete, available, secure, uninterrupted, error-free, or fit for any particular purpose.

6. Limitation of Liability

To the fullest extent permitted by law, I am not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, lost revenue, business interruption, or loss of goodwill arising from or related to your use of the Website and Services.

My total liability to you for any claim arising from or related to the Website and Services is limited to the amount you paid directly to me for the specific self-serve access or service giving rise to the claim, if any.

7. Content Submission

If you submit prompts, comments, feedback, messages, files, text, or other content through the Website and Services, you represent that you have the right to submit that content and that it does not violate the rights of others.

You grant me a worldwide, royalty-free, non-exclusive license to use, store, process, analyze, modify, and display submitted content as reasonably needed to operate, evaluate, improve, and develop the Website and Services, subject to the Privacy Policy.

8. Privacy

I respect your privacy and do not sell personal information. Data handling, cookies, disclosure, and related privacy practices are described in the Privacy Policy.

9. Intellectual Property

The Website and Services include protected intellectual property owned or claimed by Hank Marquis. Ownership, copyright, trademark, permitted use, and prohibited use are described further in the Copyright Notice.

10. Third-Party Links and Services

The Website and Services may include links to third-party websites, platforms, tools, services, or resources. I am not responsible for third-party content, practices, policies, availability, accuracy, or security.

11. Indemnification

You agree to defend, indemnify, and hold harmless Hank Marquis, hankmarquis.com, related websites, affiliates, contractors, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from your use of the Website and Services, your submitted content, or your violation of these Terms.

12. Changes to These Terms

I may update or modify these Terms from time to time. Any changes will be posted on the Website. Continued use of the Website and Services after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law and Venue

These Terms are governed by the laws of the State of New Hampshire, USA, without regard to conflict of law principles. You consent to the exclusive jurisdiction and venue of the courts located in Grafton County, New Hampshire, USA, for any dispute arising out of or relating to these Terms or the Website and Services.

14. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms, together with the Self-Serve Agreement, Privacy Policy, Copyright Notice, and all notices displayed on or referenced by the Website and Services, form the agreement between you and Hank Marquis regarding your use of the Website and Services.

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